Yes, all dogs must go through our assessment process before enrolling. This ensures that each dog is suited for daycare and helps maintain a low-stress environment for everyone.

For more details on the assessment process, head over to our Enrolment Process page.

Unfortunately, no. We believe in starting with a short, positive experience to help your dog feel comfortable and relaxed. Over time, we’ll gradually build up to longer sessions, ensuring your dog’s daycare experience is always positive and stress-free.

We don’t require dogs to be desexed to attend daycare, however:

• Females in season or pregnant are not permitted in daycare.

• Males: While desexing is not mandatory, most entire males over maturity age may struggle in a social daycare environment. If we observe testosterone-related behaviours, we’ll inform pawrents and may stand the dog down if it poses a safety or welfare concern.

• Entire dogs will remain on our puppy & adolescent rate until they are desexed and settled into group play.

We accommodate up to 55 dogs, split into up to 4 groups based on size and temperament. With our 1450sqm facility—home to the largest free-roaming indoor/outdoor space in Canterbury—your dog will have plenty of room to roam, play, and enjoy their day in a safe and spacious environment.

Absolutely! You’re welcome to bring lunch for your dog. Alternatively, you can purchase lunch through the “add-ons” section in the owner portal for added convenience.

Yes, all of our daycare areas provide full access to both indoor and outdoor spaces throughout the day. The only exception is during storms, when dogs are kept indoors for their safety and comfort.

You can drop off and pick up your dog anytime between 7am and 6pm. We don’t have set time windows for drop-off, so you have flexibility.

Please note, a late fee of $50 per 15 minutes will apply for pick-up after 6pm.

Our half-day rates apply to visits of 4 hours or less. We don’t have specific time frames for half days, as long as the total visit time is 4 hours or below.

Short answer: No.

We don’t have kennels at our facility. Instead, our staff assist dogs with communal rest, creating a calm and comfortable environment without the need for kennels. We provide plenty of blankets, bedding, and cozy spots for dogs to settle, and our team is always available for cuddle sessions to help them relax.

However, for pawrents who prefer their dog to have crated rest, we do offer a few crates, which can be booked through the parent portal.

The answer depends on your dog. We don’t allow dogs to attend more than 3 days per week, as too much daycare can lead to stress or other negative effects.

If we notice that your dog isn’t adjusting well to certain days or multiple visits each week, we’ll let you know and work together to create a plan that ensures your dog is happy and comfortable in our environment.

Yes, we require all puppies to have at least the first two rounds of DHP (parvo, distemper, etc.) and one Bordetella (Canine Cough) vaccination before attending daycare.

The adult daycare rate begins once dogs are over 6 months old and desexed.

For dogs who are entire after the 6-month puppy cut-off, they will remain on the puppy/adolescent rate until they are desexed.

Most entire males over maturity age may struggle in a social daycare environment. If we notice testosterone-related behaviours, we’ll inform pawrents and may stand the dog down if it becomes a safety or welfare concern. This is because entire dogs require significantly more attention from our staff and careful grouping to ensure their safety and the welfare of others.